Free standard shipping with $49 purchase.* Continental US Only

FAQs

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ORDER

How much does Shipping Cost?

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You receive free standard shipping with any purchase over $49 (Continental US Only).

Our standard shipping cost is $6.50. 

How can I get in touch with Saintnine?

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You can call our offices at (562) 921-5300 Monday-Friday from 9am-5pm. 

If you cannot reach us by phone, you can send an email to sales@saintnineamerica.com and we will get back to you within a business day.

How long will it take to get my order?

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Our offices are located in Southern California, so the estimation changes depending on where you are located. Orders processed here will take 3-7 business days to arrive. Delivery details will be provided in your confirmation email.

I entered the wrong shipping address. What can I do?

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As long as your order has not yet been shipped, we can easily change the shipping address for you. Just send us an email with your order number and the correct address to sales@saintnineamerica.com

RETURN

Can I return my product?

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Saintnine always aims to make sure each customer loves their products, but if you do need to return an order, we are happy to help. Send an email to sales@saintnineamerica.com and we will take you through the process.

All sales of custom products are final and may not be returned. If you purchased a customized product online and you would like to talk to our Saintnine experts about any inaccuracies, or damage during shipping, please contact our team at (562) 921-5300 Monday-Friday from 9am-5pm. 

If you are not completely satisfied with your purchase on Saintnineamerica.com you may return it to us for a refund. We will refund unused, unaltered products within 30 days of the original purchase date. You will need your receipt to show the product was purchased directly through our site.  Shipping and handling charges are not refundable. Sales or clearance items are not eligible for returns.

GENERAL

I own a Pro Shop, how can I stock your golf balls?

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Our Inside Sales Team is happy to help you set up an account. You can call our offices at (562) 921-5300 Monday-Friday from 9am-5pm.

If you cannot reach us by phone, you can send an email to sales@saintnineamerica.com and we will get back to you within a business day.

Do your golf balls conform to USGA and R&A rules?

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Saintnine Extreme Soft Gold - Yes

Saintnine U-Pro - Yes

Saintnine Misty - Yes

Saintnine Q Soft - Yes

Saintnine X - No

All of our products besides the Saintnine X are legal to use in USGA sanctioned events. 

The Saintnine X is our only ball that is considered “illegal” to the USGA and R&A because it goes so far!

How can I be sure each ball is consistent to the other?

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The plant where we produce our golf balls measures each material down to the nearest 1/10th of a gram. We run multiple tests in production to give the consumer the perfect ball every time. No excuses.

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